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Certified Refurbished Echo (2nd Generation) - Smart speaker with Alexa - Charcoal Fabric

4.6 4.6 out of 5 stars 6,458 ratings
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  • A Certified Refurbished Echo is refurbished, tested, and certified to look and work like new.
  • Echo connects to Alexa to play music, read the news, set alarms and timers, answer questions, control compatible smart home devices, and more.
  • Just ask for a song, artist, or genre from Amazon Music, Apple Music, Spotify, Pandora, SiriusXM, and more. With multi-room music, you can play music on compatible Echo devices in different rooms. Echo can also play Audible audiobooks, radio stations, news briefs, and more.
  • Powerful speakers with Dolby technology play 360° audio with clear vocals and dynamic bass response. You can also use your voice to adjust equalizer settings or pair with another Echo (2nd Gen) for stereo sound.
  • Call almost anyone hands-free. Instantly drop in on other rooms in your home or make an announcement to every room with a compatible Echo device.
  • With seven microphones, beamforming technology, and noise cancellation, Echo hears you from any direction—even while music is playing.
  • Use your voice to turn on lights, adjust thermostats, lock doors, find TV shows, and do more with compatible connected devices.
  • Alexa is always getting smarter and adding new skills like tracking fitness, playing games, and more.
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  1. "Alexa, turn on the lights."

    Control the lights with your voice.
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Customer reviews

4.6 out of 5 stars
6,458 global ratings

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Customers say

Customers are satisfied with the digital device's performance and sound quality. They find it works well, has excellent sound, and is a great value for the price. Many customers appreciate the voice recognition and echo.

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Works wellSound qualityValue for moneyRefurbished qualityVoice recognitionEase of useMusic selectionLooks
720 customers mention "Works well"629 positive91 negative

Customers are satisfied with the product's performance. They say it works well, has high-quality sound, and works seamlessly with Alexa. Many find the technology of it great and appreciate its ability to connect to phones directly. The Bluetooth functionality also works well when connecting their phone. Overall, customers are happy with the product's quality and functionality.

"...this one sounds a bit better -- and of course it looks and works like brand-new. Nice work, Amazon...." Read more

"...Bluetooth also works well when I directly connect my phone. Wifi connectivity has been impressive...." Read more

"...We use Philips Hue lights with the Hue bridge, and it works seamlessly with Alexa...." Read more

"I bought this in '18. It works flawlessly even though I have to use the power supply from my Echo Show because I can't find the power supply for..." Read more

601 customers mention "Sound quality"528 positive73 negative

Customers like the sound quality of the product. They say it's excellent, the setup and sound quality are big upgrades from the Eufy Genie, and it always hears them when they use their wake word. It's usable as a speaker but not the best, which is surprising for how heavy it is.

"...Compared with my first-gen unit, I think this one sounds a bit better -- and of course it looks and works like brand-new...." Read more

"...Distortion is minimal with the volume nearly all the way up. The voice controllable EQ is a nice touch for customizing the sound...." Read more

"...The sound quality is awesome! I’m also confused on how to sync them...." Read more

"...Set up and sound quality are big upgrades from the Eufy Genie (which is comparable to the Echo Dot, but with (or so I've read) better sound quality..." Read more

448 customers mention "Value for money"416 positive32 negative

Customers appreciate the value for money of the digital device. They say it's worth buying just for the music and multiple timer abilities. The scale, good treble and decent midrange, are also appreciated.

"...The second-gen Echo actually costs less than I paid for its older sibling on Prime Day! I saved even more by buying this one Certified Refurbished...." Read more

"...Price is below what it's worth. Wish I had Alexa in the car." Read more

"...You can.use smart home features from this. It is a great product and it looks like new and I am sure they fix them to be like new." Read more

"...I was excited to get a great sounding unit for the low price...." Read more

271 customers mention "Refurbished quality"244 positive27 negative

Customers appreciate the refurbished quality of the digital device. They say it looks, sounds, and performs like new. Some reviewers mention it's solid and nearly indistinguishable from brand new.

"...It is a great product and it looks like new and I am sure they fix them to be like new." Read more

"...refurbished unit, something I was wary of but no problems and it look just like new...." Read more

"...I knew when I picked it up it was a well made device that was not going to be knocked over easily...." Read more

"...The Alexa appears to be brand new, not refurbished. It was simple and easy to set up...." Read more

269 customers mention "Voice recognition"229 positive40 negative

Customers appreciate the good voice recognition and sound quality of the digital device. They find it convenient to use Alexa without touching anything after setup. The voice recognition is getting better, and they say it understands everything they say even from a distance. The Echo is great, and it's nice to hear the rhythm section.

"...Voice recognition is sensitive and very accurate, even from 30-feet away. I've found even whispering 'Alexa' triggers the Echo from a good distance...." Read more

"...I highly recommend it as a good first start with Alexa...." Read more

"...used an Echo second generation for over a year and it produced OK music in my apartment...." Read more

"...I answered "NO," which she ignored. Alexa works with Tune In radio, but apparently can only select stations named in the English language..." Read more

194 customers mention "Ease of use"146 positive48 negative

Customers find the digital device easy to use. They mention it connects easily, gets information quickly, and controls well. The stereo sound is pleasing, and the Alexa app makes setup simple.

"...There was no evidence this unit was ever used. Setup was straightforward and I was yelling commands within minutes...." Read more

"...I love that it controls our lights as programmed. The app is easy to understand. Easy to set up ... we were up and running in about 10 minutes...." Read more

"...Once you start adding home automation skills, it's easy to get hooked on it, even though she still gets a little annoying when responding "I don't..." Read more

"...No banana!. The app did not/would not continue the setup...." Read more

93 customers mention "Music selection"89 positive4 negative

Customers enjoy the music selection. They mention it's good for listening to songs in stereo, playing music through Alexa, and listening to music in the shower. The Bluetooth speaker is praised as the best for the money. Customers also use it as an alarm and to listen to radio stations on iHeart Radio.

"...Nice work, Amazon. The newer Echo offers Bluetooth audio-out, which the original version lacked; this can be useful if you want to drive..." Read more

"...I was able to easily link my online music services, SiriusXM and smart plugs. Bluetooth also works well when I directly connect my phone...." Read more

"...We are enjoying the music that comes with Amazon Prime and free music services. We have a wireless, voice-activated stereo for under $200...." Read more

"Echo is a decent Bluetooth speaker; Alexa's news flash brief (NPR) is convenient, including local weather, once you set the right location within..." Read more

75 customers mention "Looks"75 positive0 negative

Customers appreciate the digital device's appearance. They find it looks nice and blends in with their decor. The dark oak finish complements wood furniture and is easy to match.

"...Sound is impressive for it's size, stylish, and a fairly long power cord. Bluetooth sync is limited to mostly stuff designed to sync with Alexa...." Read more

"...as it's about a touch over half the height of the plus, and looks nicer with the cloth around it...." Read more

"...No scratches, nothing unsightly, it’s just like middle right out of the box...." Read more

"...I love the sound it puts out, the sleek and light design (compared to my other item)...." Read more

My first Echo and I love it
5 out of 5 stars
My first Echo and I love it
8/9/2021 I purchase this on 11/11/2018 and it is STILL going strong and with no problems since I am more Echo savvy.Original review: This is my first Echo product and so far I’m loving it. I love the sound it puts out, the sleek and light design (compared to my other item). The only problem I had was trying to pair it through my Amazon Fire, but it was a breeze when I went online. Also happy that I could pair it to my IPhone.
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Top reviews from the United States

  • Walter Luffman
    5.0 out of 5 stars Certified Refurbished: good as new, better price
    Reviewed in the United States on September 1, 2018
    Verified Purchase
    I bought my first Echo (first generation) on Amazon Prime Day 2017; it didn't take me long to realize I wanted Alexa's usefulness all through my home. Now I have that original Echo, two echo Dots, and this little gem.

    The second-gen Echo actually costs less than I paid for its older sibling on Prime Day! I saved even more by buying this one Certified Refurbished. Compared with my first-gen unit, I think this one sounds a bit better -- and of course it looks and works like brand-new. Nice work, Amazon.

    The newer Echo offers Bluetooth audio-out, which the original version lacked; this can be useful if you want to drive a more powerful Bluetooth speaker -- but I find both Echoes plenty loud. And they sound good, too -- maybe not audiophile quality, but certainly good enough for casual listening.

    The second-gen Echo also has the option of "dressing up" with interchangeable sleeves. I haven't bothered; I bough it with the look I wanted, and see no reason to change its appearance.

    Of course, an Echo speaker means you have Alexa, the voice-operated assistant. Alexa works, and works well. I control lighting, get answers to questions, get music or new-and-talk, select music for listening, and more, all with my voice. My Echoes and Dots are positioned so that, wherever I am in my home Alexa can always hear me clearly and respond.
    33 people found this helpful
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  • MD90
    5.0 out of 5 stars Refurbished but you'd never know
    Reviewed in the United States on December 21, 2018
    Verified Purchase
    I was a little worried purchasing a refurbished unit but quickly found that was unfounded. The packaging was minimal but all parts were included and well protected. There was no evidence this unit was ever used. Setup was straightforward and I was yelling commands within minutes. Sound quality is impressive for such a small device. Music sounds fantastic throughout an open kitchen / family room area. It isn't window shaking loud but just right for party background noise or cleaning the house. Distortion is minimal with the volume nearly all the way up. The voice controllable EQ is a nice touch for customizing the sound.

    Voice recognition is sensitive and very accurate, even from 30-feet away. I've found even whispering 'Alexa' triggers the Echo from a good distance. I was able to easily link my online music services, SiriusXM and smart plugs. Bluetooth also works well when I directly connect my phone. Wifi connectivity has been impressive. It remains the only device in my house that has never needed a reboot or lost connection. After almost a year, the Echo (2nd Gen) has been flawless and continues to be one of the most used appliances in the kitchen. I will definitely be adding more to other levels of the house.
    2 people found this helpful
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  • W. Greely
    5.0 out of 5 stars Love this speaker
    Reviewed in the United States on September 11, 2018
    Verified Purchase
    Sounds great, though it's not stereo, it's great quality sound. I wish Alexa could answer more questions. We often get "Hmmmmmm ... I'm not sure about that" or "I don't know that one". It can answer about 65% or so of the questions we ask it. I hope it will improve over time. I love that it controls our lights as programmed. The app is easy to understand. Easy to set up ... we were up and running in about 10 minutes. We use Philips Hue lights with the Hue bridge, and it works seamlessly with Alexa. We also use it with an Alexa-ready plug adaptor to turn on hard-to-reach fans around the apartment. We liked it so much we purchased two more, and purchased one for my Aunt, who loves to listen to music in the kitchen with it, and uses it for timing food in the oven and on the stove. Can set multiple timers and even name them ("Alexa, set a baked potato timer for 60 minutes ... Alexa, set a casserole timer for 45 minutes"), and she'll announce what is ready when it's time. I love it. Can play music on all speakers in the house at the same time ... great when you're cleaning the house, or setting an atmosphere around the home. Price is below what it's worth. Wish I had Alexa in the car.
    11 people found this helpful
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  • everett getsinger
    5.0 out of 5 stars Don't loose the power supply like I did.
    Reviewed in the United States on October 20, 2023
    Verified Purchase
    I bought this in '18. It works flawlessly even though I have to use the power supply from my Echo Show because I can't find the power supply for this version which is the Echo 2nd Gen. I'm not sure what happened to the power supply for this but I did discover that the power supply for my Echo Show works with this as well so it's a good thing seeings how We don't use the Echo show much and I need this speaker for my electronics studio so I can listen to music and work. I am planning on buying a new power supply for it but not going to spend 21.00 when I can get the same thing (just a different brand) for 10.00. Just saying...
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